First, the concept of service and commitment
1, commitment to quality:
Resolutely implement the national "Product Quality Law", "Consumer Protection Law";
Effective implementation of the ISO9001 quality management system standards;
Product design, production to market demand-oriented and customer satisfaction as the goal, pay attention to environmental protection, science and technology, personality and characteristics of Ayn Rand.
Quality management to final results from the inspection control the whole process; from the department in charge of steering tube full participation in quality, design, production, sales and service combine comprehensive grasp quality.
2, service commitments
Whenever and wherever free call service phone 4008869988 or Rand overseas sales and service office telephone (Rand website available), our sales staff will aim for customer satisfaction, dedication, high quality, fast and efficient provide services for users.
Customer service requires acceptance rate of 100%, to ensure arrival within 72 hours, service satisfaction rate of 100%;
User Complaints rate of 100%, the general quality of the event within 72 hours to arrive at the scene, an important quality event, within 24 hours to reach the scene after complaint handling customer satisfaction rate of not less than 90%, product quality problems indeed, respect the wishes of the user, is responsible for give replacement, be held accountable.
Sale: close to the user, master user needs and expectations; home design, to provide personalized service;
Sales: archiving trace, track user information, product feedback information; consulting shopping guide delivery in place;
Sale: installation, training and guidance, investigation visit, consultation, statistical analysis, continuous improvement.
Second, the service system
Establishment of customer information management system, improve customer files and visit system; carry out market research and customer satisfaction surveys;
The establishment of worldwide service network system, the establishment of overseas sales and service offices throughout the country, with 15 regional service manager for network management;
Sales, service personnel at least 3 times / year system of training, improve service quality;
Improve service equipment, equipped with advanced fault detection equipment;
Set up telephone complaints, after-sales product quality problems for special treatment;
Designers to market, and establish a rapid response mechanism to respond to market changes.
Third, the service guide
Using the "Grand" brand products in the process, in case of problems, please call the company immediately of market management or sales and service offices overseas telephone (Rand website available), we will be in accordance with strict professional service processes and specifications service.
Fourth, service columns
Land website: www.landgroup.cn open up online sales and Contact bar online to answer users consulting, receiving customer complaints.
Fifth, service monitoring
To provide quality services, to protect the interests of users, the company welcomes the user to work in sales and service personnel supervision, supervision Group service Tel: 0550-7322222,18755005181 or postal mail, letters Address: Hebei Tianchang New Market Road 586 management Department Postal Code: 239300